FAQ
Frequently Asked Questions
Welcome to Kronjuvel’s Help Center. Below you’ll find answers to some of the most common questions about our jewelry, orders, returns, privacy, and more.
ABOUT KRONJUVEL
What is Kronjuvel?
Kronjuvel is a modern fine jewelry brand specializing in moissanite and lab-created gemstone pieces. We believe in love, sustainability, and timeless beauty. Every piece is a story of love—crafted to celebrate your most meaningful moments.
Where is Kronjuvel based?
Our company is owned and operated by CozAbode Pte. Ltd., a Singapore-registered business. We ship worldwide.
ORDERS & SHIPPING
Do you ship internationally?
Yes, we offer international shipping to most countries. Please note that customs duties, VAT, or import taxes may apply depending on your location.
How long will my order take to arrive?
Delivery times vary by destination. Most orders ship within 2–5 business days and arrive within 7–14 business days. Custom pieces may require additional time.
Will I be charged import duties or taxes?
Possibly. Import duties, customs taxes, and VAT are the responsibility of the customer and depend on your country's laws.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of receiving your order, provided items are unused and in original packaging. Custom or personalized items are not returnable unless defective.
How do I request a return?
Email us at support@kronjuvel.com with your order number and reason for return. Our team will provide return instructions.
Do you offer exchanges?
We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or the wrong product was sent.
PRIVACY & SECURITY
How is my personal data used?
We use your information to fulfill orders, offer personalized experiences, and communicate with you. We never sell your data.
Is shopping on Kronjuvel.com secure?
Yes. We use industry-standard security measures to protect your data. Payment details are encrypted and handled by secure third-party processors.
Where is my data stored?
Your information may be stored or processed in countries outside your own, including Singapore and the U.S., in compliance with applicable privacy laws (PDPA, GDPR, CCPA).
LEGAL & TERMS
What laws govern your website?
Kronjuvel.com is governed by the laws of Singapore. However, we comply with key data and consumer protection laws in the EU, UK, and US.
Who owns Kronjuvel?
Kronjuvel.com is owned and operated by CozAbode Pte. Ltd., registered in Singapore.
CONTACT & SUPPORT
How can I contact Kronjuvel?
Email: support@kronjuvel.com
Business address: 23 NEW INDUSTRIAL ROAD, #04-09, SOLSTICE BUSINESS CENTER, Singapore 536209
What if I have a problem with my order?
We’re here to help. If you receive a damaged or incorrect item, please contact us immediately with photos, and we’ll make it right.