FAQ
Frequently Asked Questions
Welcome to Kronjuvel’s Help Centre. Below you’ll find answers to some of the most common questions about our jewellery, orders, returns, privacy, and more.
ABOUT KRONJUVEL
What is Kronjuvel?
Kronjuvel is a modern fine jewellery brand specialising in lab-created gemstone pieces such as moissanite jewellery. We believe in love, sustainability, and timeless beauty. Every piece tells a story of love—crafted to celebrate your most meaningful moments.
Where is Kronjuvel based?
Our company is owned and operated by CozAbode Pte. Ltd., a Singapore-registered business. We ship worldwide.
ORDERS & SHIPPING
Do you ship internationally?
Yes, we offer free international shipping to most countries. Please note that customs duties, VAT, or import taxes are covered by us.
How long will my order take to arrive?
Delivery times vary by destination. Most orders arrive within 7–14 working days. Custom pieces may require additional time.
Will I be charged import duties or taxes?
Possibly. Import duties, customs taxes, and VAT are the responsibility of the customer and depend on your country’s laws.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging with all labels and certificates intact. Please note, personalized or bespoke items cannot be returned unless faulty or damaged on arrival.
How do I request a return?
Email us at support@kronjuvel.com with your order number and reason for return within 30 days of receiving your order. We’ll provide you with detailed instructions to make the process easy.
Do you offer exchanges?
Yes! For exchanges such as size or style swaps, please return your original item following the return process, then place a new order for the replacement. We will cover the shipping cost to send your exchanged item to you. You will only be responsible for the return shipping cost of the original item.
Who pays for return postage?
Customers are responsible for the return shipping cost unless the item is faulty, damaged, or incorrect. In those cases, we cover all return postage fees.
PRIVACY & SECURITY
How is my personal data used?
We use your information to fulfil orders, offer personalised experiences, and communicate with you. We never sell your data.
Is shopping on Kronjuvel.com secure?
Yes. We use industry-standard security measures to protect your data. Payment details are encrypted and handled by secure third-party processors.
Where is my data stored?
Your information may be stored or processed in countries outside your own, including Singapore and the U.S., in compliance with applicable privacy laws (PDPA, GDPR, CCPA).
LEGAL & TERMS
What laws govern your website?
Kronjuvel.com is governed by the laws of Singapore. However, we comply with key data and consumer protection laws in the EU, UK, and US.
Who owns Kronjuvel?
Kronjuvel.com is owned and operated by CozAbode Pte. Ltd., registered in Singapore.
CONTACT & SUPPORT
How can I contact Kronjuvel?
Email: support@kronjuvel.com
Business address:
CozAbode Pte.Ltd.
60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
What if I have a problem with my order?
We’re here to help. If you receive a damaged or incorrect item, please contact us immediately with photos, and we’ll make it right.
