Return Policy

At Kronjuvel, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please review our return policy below:

1. Eligibility for Returns

• Returns must be requested within 14 days from the date you receive your order.

• Items must be returned in their original condition—unused, undamaged, and with all original packaging and tags intact.

• Personalized, custom-made, or made-to-order items cannot be returned unless they are defective or damaged upon arrival.

2. How to Initiate a Return

• Contact us at hello@kronjuvel.com within 14 days of delivery with your order number and reason for return.

• Our customer support team will provide detailed return instructions.

3. Return Shipping

• Customers are responsible for return shipping costs, except in cases where we made an error (e.g., wrong or defective item).

• We recommend using a trackable and insured shipping method to protect your return package.

4. Return Inspection & Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be issued to your original payment method within 7-14 business days.

• Original shipping fees are non-refundable, except when the return is due to our error.

5. Exchanges

• We do not offer direct exchanges. To exchange an item, please return the original product following the above process and place a new order.

6. Damaged or Faulty Items

• If your item arrives damaged or defective, please contact us immediately with photos.

• We will arrange a replacement or full refund at no additional cost to you.